Common Questions
From booking details to day-of logistics, here are the answers to the questions we hear most. If you don't see what you're looking for, we're always just a call or message away.
A 50% retainer is required to secure your event date. This allows us to reserve your date exclusively and begin preparing your experience with care and attention to detail.
To ensure a seamless and elevated experience, the remaining balance is due 14 days prior to your event date.
We understand that plans may evolve. While retainers are non-refundable, they may be applied toward a new date, subject to availability. We're always happy to work with you to find the best solution.
Absolutely. Each event is unique, and we're pleased to create custom proposals tailored to your vision, guest experience, and overall design.
Travel fees may apply depending on your event location. Any applicable fees will always be clearly communicated for full transparency.
Preferred pricing may be available for select events. We invite you to inquire for more details.
Space requirements vary depending on the booth experience selected. Most setups require approximately 10' x 10', while larger experiences, such as our 360 booth, may require up to 13' x 13'. We're always happy to review your layout and recommend the best fit.
Yes, a standard dedicated 3-prong outlet within 6-10 feet is preferred for most setups, though we do offer select options that can operate with more flexibility depending on your space. Please reach out for more details.
Wi-Fi enhances certain interactive features such as instant sharing, though select experiences include built-in cellular connectivity and can operate seamlessly without it. Please reach out for more details.
Our team arrives approximately 1 to 3 hours before your start time to ensure everything is flawlessly prepared, depending on the booth and package you choose. You can always add idle hours if you need more time.
Yes, all setup and breakdown time is included and does not impact your service hours.
Yes, outdoor installations are available with appropriate coverage and favorable weather conditions.
We will coordinate with you and your venue to implement a seamless backup plan, ensuring the experience remains uninterrupted.
Absolutely. We are experienced in navigating a variety of venue requirements and unique floor plans.
Yes, with advance notice, we can plan accordingly to ensure a smooth setup. Additional fees may apply. Reach out for more information.
Yes, at least one professional attendant is always included to guide guests, troubleshoot, and maintain a polished experience throughout.
Our photo booth experiences are thoughtfully designed to be both modern and timeless, blending the latest trends with all the classic favorites. We focus on high-quality imagery, immersive experiences, and a seamless, guest-centered approach to ensure every moment is captured beautifully.
We'll help you choose the booth(s) that fit your event style, guest count, and overall vibe perfectly.
Yes! Select packages, including the Paparazzi, Legacy, and Guac & Chips booths, come with unlimited prints, giving your guests a timeless keepsake from your event.
Yes, all experiences include digital downloads and a curated online gallery.
Guests can receive their images instantly via QR code, text, or email, and more, depending on the experience selected.
Yes, all packages include unlimited sessions during your reserved time.
Yes, a range of capture options are available depending on the booth experience you choose.
Yes! We offer a curated collection of high-quality props, ranging from playful to refined, designed to complement your event's aesthetic.
Yes, we offer a wide variety of refined filters and styles, including natural to celebrity glam and classic black & white. Please reach out for more information.
Absolutely. Our attendants ensure a smooth, welcoming, and effortless experience for every guest.
Depending on the booth you decide on, images are delivered instantly following each session for most printing booths.
Yes, you'll receive a complete online gallery to relive every moment.
Yes, all templates are fully customizable to reflect your event design or brand identity.
Absolutely. We specialize in creating cohesive, design-forward experiences that align seamlessly with your event.
Yes, custom backdrops can be created to elevate and personalize your experience. Reach out for more information.
Yes! Our approach is intentionally refined, offering a modern, editorial aesthetic that feels both elevated and timeless.
There's no single experience more tailored to weddings than another. We can create a booth setup that perfectly fits your style, guest count, and vision. That said, our Legacy and the elegant Guac & Chips booths are most often chosen for weddings, offering a timeless, elevated experience with beautiful keepsakes for your guests with unlimited prints.
Our interactive experiences, including Guac & Chips, 360, and keepsakes like trading cards and keychains, are perfect for creating high-impact, branded environments that leave a lasting impression.
Our Salsa and Roaming experiences are ideal for smaller venues. We offer flexible configurations that can be tailored to more intimate or space-conscious settings. Reach out for more options.
Interactive features, such as GIFs, sharing capabilities, 360 experiences, and keepsakes like keychains, trading cards, sticker prints, and guestbooks, tend to create the highest level of engagement.
Absolutely. Each experience can be thoughtfully tailored to align with your event's purpose and audience.
Yes! Every detail, from the design to guest interactions, is thoughtfully curated to create a refined, elegant, and black-tie-ready experience.
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